Shipping policy

Livo – Shipping Policy

Effective Date: 4 March 2026

Email: livo.info.store@gmail.com

WhatsApp: +974 3336 7939

1. Order Processing

Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
During peak periods, processing times may be extended slightly.

2. Delivery Timeframe

Estimated delivery time is 10–14 business days from the date of order confirmation.
Delivery timelines are estimates and may vary due to courier delays, customs procedures, or unforeseen circumstances.

Livo is not liable for delays caused by third-party shipping providers.

3. Shipping Fees

Shipping fees (if applicable) will be displayed at checkout before payment confirmation.
Any customs duties, taxes, or additional charges imposed by authorities are the responsibility of the customer unless otherwise stated.

4. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details at checkout.
Livo is not responsible for orders delivered to an incorrectly provided address.
If an order is returned due to incorrect information, additional shipping fees may apply for reshipment.

5. Damaged or Lost Shipments

If your order arrives damaged, you must contact us within 48 hours of delivery and provide clear photos.
In cases where a shipment is confirmed lost by the courier, Livo will review and provide an appropriate resolution in accordance with applicable laws, including Consumer Protection Law No. 8 of 2008.

6. Completion of Delivery

Once delivery has been confirmed at the provided address, Livo’s responsibility for the shipment is considered fulfilled.